For international orders, courier charges to be borne by customer as per actuals

FAQ

FREQUENTLY ASKED QUESTIONS

  • Question : Is my personal information kept confidential ?
  • Answer : Absolutely ! We do not share any personal information about you to any third party.

  • Question : Is it safe to use my credit card ?
  • Answer : While shopping at www.joeshu.com, all Credit Card payments are processed through checkout systems provided by secure payment gateways.

  • Question : What payment types does JOE SHU accept ?
  • Answer : The payment can be made through any card in prepaid orders (VISA , MASTERCARD and AMERICAN EXPRESS) & through cash in COD orders.

  • Question : What size should I choose ?
  • Answer : We follow European sizing. You can refer to our size chart for your correct size.

  • Question : How do I place an order on www.joeshu.com website ?
  • Answer : Follow these simple steps to place an order -
    • Browse through our catalogue under different categories and click on the style of your choice for more details.
    • Select your accurate size as per our size chart & color and click on the add to cart
    • Click on continue shopping for adding more styles to your cart. Once you are done, click on the view cart
    • Click on checkout and fill all the required information.
    • Once all the information is filled, click on continue shipping
    • Next step would be to click on continue to payment
    • Select the payment mode and make payment if it is a prepaid order by entering your debit/credit card details and click on complete order
    • Now you have successfully placed the order.

  • Please download your recipt for your reference and use your order number for all further communication and tracking your order using our Track my order"

  • Question : How will I know if my order is confirmed ?
  • Answer : You will receive an order confirmation through email or an sms to your registered details.

  • Question : When will my order be shipped ?
  • Answer : Orders are shipped the very next working day after receiving your order. We use our delivery partners ( Delhivery Courier / Ecom Courier ) who will assure your order delivery within 3 to 7 days in case of " prepaid " and 5 to 9 days in case of " Cash on delivery " within India.

  • Question : Can I make changes or cancel my order ?
  • Answer : Please contact us immediately on the mentioned contact details or click on contact us If you can contact us within two hours of placing your order, we can help cancel or change your order. Most orders are shipped within 24 hours of order confirmation.

  • Question : How can I track my order ?
  • Answer : We will send an sms and email you to update your order status. You can also track by entering the AWB number or Order number in "Track my order" section.